2018 UEM Edgenta Annual Report

6 STRATEGIC FOCUS AREAS – 2018 ACHIEVEMENTS & 2019 PRIORITIES 2018 ACHIEVEMENTS 2019 PRIORITIES Operational Excellence • • Signing of first Performance-Based Contracting (“PBC”) agreement for Pavement works with PLUS • • Roll-out of Continuous Improvement (“CI”) is on track, which includes the Innovation Garage and LEAN frameworks – Delivered significant cost savings which contributed to overall margin improvement for FY2018 • • Awarded Facilities Management Company of the Year Award 2018 by Frost & Sullivan Malaysia • • On track for the adoption of the Enterprise Resource Planning (“ERP”) system • • 4-STAR award for Excellent Hospital Support Services – Company Performance Assessment by Ministry of Health, Malaysia • • Achieved the National Environment Agency of Singapore’s Enhanced Clean Mark Accreditation Scheme (Gold) Award, for the 4th year running • • Operational readiness for implementation of ERP system and PBC • • Simplify, digitalise and modernise processes and systems to deliver seamless experience internally and externally • • Leverage on CI Programmes across all main divisions to drive significant improvement in business and operational performance • • Instilling discipline of high performance and financial accountability across the organisation • • Pursuing an innovative approach to problem solve existing issues or to improve operational processes Organisational Excellence • • Invested RM6.7 million in capability building of our people, both towards functional and technical competencies enhancement, excelling customer experience, leading teams, technical certification, technology enablement and building internal trainers • • Conducted over 50 in-house training programmes, external programmes; on-the-job training; covering 16,861 training days, an average of 4 training days per identified employee • • 78% mid-management upskilled in managerial & technical competencies • • HR division embarked on digitisation process • • Develop our talent into a forward-thinking, competent, agile and an empowered workforce • • Build CI capability of employees across all main divisions, in particular on LEAN process improvements & training • • Refining employees’ Key Performance Indicators towards Performance-Based Culture • • Incentivise and reward staff who deliver high performance and better services to our clients • • To launch the Edgenta Academy – the Company’s Centre of Excellence for technical learning in the industry and build a talent pipeline Health, Safety, Security And Environment (“HSSE”) • • 70% reduction in fatalities from 12 fatalities in 2017 to 3 in 2018 • • Felt & Visible Leadership, enhanced stakeholder engagement and upskilling of staff and subcontractors through: – – Inaugural Partners Operations Dialogue and Safety Day – – Joint Safety Compliance Audit and Management visits by top leadership with PLUS – – 20,000 employees/contractors/subcontractors engaged/ trained/participated in HSSE events • • Implemented a HSSE Management System that encompasses a digital master manual, a safety observation management system called “BEAKON”, a digital web-based system and a contractor safety management framework • • BEAKON enhanced to be accessible via mobile application since November 2018 • • More than 12,000 safety observations submitted through BEAKON • • Improving HSSE Culture with more involvement from senior leadership • • Enhancing and strengthening HSSE processes • • Continuous training and engagement to inculcate HSSE culture and upskill staff, clients and contractors • • Kickstart development of a HSSE Ecosystem Financial Review Stakeholder Information AGM Information 29 Governance Review of Sustainability Activities