2018 UEM Edgenta Annual Report

OUTLOOK AND PROSPECTS Key Initiatives Results Changing the Service Delivery Model to shift from “Asset Focused Facilities Management” to “Enhanced Customer Experience” • Converting 100% of managed sites onto Edgenta Smart Connect, the cloud-based platform to manage services provided to clients. • Developed real-time performance dashboards for clients to monitor their assets and track work done. Revenue growth from diversifying business base and densifying revenue from current customers • Secured energy performance contracts from PROTON and HUSM. • Secured new contracts for additional CIMB buildings, Afiniti Medini, D’Summit Residence, Grand Medini, Encorp Marina and wasl Asset Management Group for Deira Zone 1 & 2, Dubai Developing Green Building Solutions capabilities • For work done at the Prime Minister’s Office — Won Best Energy Efficiency Retrofitted Building and Lowest Building Energy Index at the National Energy Award 2018. — First runner-up for the Retrofitted Building category under the Energy Efficiency and Conservation Sub-Sector Network, Energy Efficient Building Awards, at the ASEAN Energy Awards 2018. In the 2019 Budget, the Malaysian Government has allocated RM3 billion for Industry Digitalisation Transformation to encourage the adoption of smart technology consisting of automation, robotics and artificial intelligence industry and RM2 billion in interest rate subsidies to incentivise investments in Green Technology. PFS will continue to grow organically, targeting landmark and strategic developments, multi-asset owners and large- scale estates offering services which fall under the three (3) main categories of Planning & Consultancy, Design and Build and Operate and Manage. With the ethos of “Enhanced Customer Experience” and an IoT driven “Active FM”, UEM Edgenta has differentiated its service delivery with the in-house development of real-time client dashboards and the Edgenta Smart Connect platform. Real-time dashboards offer clients a live reporting view of data on the asset and work generated for their ease of monitoring and tracking. As for the Edgenta Smart Connect, it is the cloud-based asset management platform powered by a suite of technology applications and infrastructure integrated into a single purpose-built PFS product. Edgenta Smart Connect does advanced data analytics and machine learning providing genuine predictive maintenance. All in all, the technology employed will contribute to increased productivity and efficiency for both, the client and the Company. The PFS division is able to offer discerning real estate owners looking to improve asset life and optimise lifecycle costs of ownership to realise appreciation in the value of properties and earnings. KEY INITIATIVES AND RESULTS Financial Review Stakeholder Information AGM Information 91 Governance Review of Sustainability Activities